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LifeSight appoints Caroline Fawcett to its Board of Trustees

LifeSight, Willis Towers Watson’s UK DC master trust, today announces the appointment of Caroline Fawcett as its new trustee. Caroline replaces Gill Barr, who stepped down at the end of her term.

She joins to take a leading role on the Trustee Board to champion the member experience and ensure that the development of digital strategies continues to build on the effective and impactful member experience already offered by LifeSight. LifeSight has a five-person trustee board, responsible for the oversight and delivery of its services to members, all of whom are independent of Willis Towers Watson.

Over the past decade, Caroline has helped organisations put customers at the heart of their business during her executive and Non-Executive Director career in both financial services and public sector positions.

Caroline started her career as a trainee auditor and went on to hold various senior positions at Serco, NHS, the Money Advice Service and Legal and General. In her role as Customer Experience Director at Legal and General she led a major customer focused transformation programme, which saw her work very closely with the regulator.

Caroline Fawcett, Trustee of the Board, LifeSight, said: “I was drawn to LifeSight because of its focus on the member experience, and drive to innovate in order to increase people’s engagement with their retirement savings. The pension sector is notorious for its poor member communication so I am delighted to be working with the LifeSight team who are leading the way to change this and further develop their already excellent customer experience.”

Jane Platt, Chair of the LifeSight Trustee Board, added: “Quality of member experience is our central focus. Our aim is to help as many people as possible better understand and plan for their retirement so that member outcomes are improved. Caroline’s depth of experience in digital customer strategy leaves me without a doubt that she will be able to help us continue innovating to achieve this goal, as well as making a broad contribution to the board.”